Shipping Policy

Effective date: October 7, 2026

Where we ship

Pleasure Standard currently intends to serve customers in the United States. Final shipping availability may vary by product, supplier, carrier, destination, and applicable restrictions.

Order processing

Orders may be processed by one or more authorized distributors or fulfillment partners. Processing times shown at checkout or in order communications are estimates and may vary by supplier and product availability.

Delivery estimates

Available shipping methods, charges, and estimated delivery windows are shown during checkout when available. Delivery estimates are not guarantees and may be affected by carrier delays, weather, address issues, supplier processing, peak periods, or events outside our reasonable control.

Multiple shipments

Products from the same order may be fulfilled from different locations and may arrive in separate packages with separate tracking numbers.

Tracking

When tracking information is provided by a fulfillment partner or carrier, we will make it available through order communications or your account. Tracking may take time to update after a shipping label is created.

Address accuracy

Please review your shipping address before submitting an order. If an order has not entered fulfillment, we will try to assist with corrections, but we cannot guarantee that an address can be changed after an order is sent to a fulfillment partner.

Undeliverable, refused, or returned packages

Additional shipping charges or other restrictions may apply to packages returned because of an incorrect or incomplete address, refusal, repeated delivery failure, or another customer-controlled delivery issue. We will review the circumstances before any reshipment or refund.

Discreet fulfillment

Pleasure Standard is designed around customer privacy. Packaging, return-address information, and sender names can vary by authorized fulfillment partner and carrier. We work to use privacy-conscious fulfillment practices where available and will avoid making packaging promises that a fulfillment partner cannot reliably meet.

Restricted destinations and products

Some products may be unavailable for shipment to certain destinations because of carrier, supplier, or legal restrictions. An order may be declined or adjusted when shipment is not permitted or reasonably available.

Contact

For shipping assistance, contact support@pleasurestandard.com and include your order number when available.