FAQ

Who is Pleasure Standard for?

Pleasure Standard is an adults-only sexual-wellness store for shoppers who want clearer product comparisons, practical education and a more curated catalog. You must be at least 18 years old to use the store.

How do you choose products?

We look for a clear use case, reliable manufacturer or supplier data, understandable dimensions and materials, and enough information to explain the product without relying on vague marketing claims. Availability in our supplier catalog alone does not guarantee that an item will be featured or published.

What do Beginner, Intermediate, Advanced and Extreme mean?

They are shopping labels based on factors such as dimensions, intensity, complexity, specialized features and the familiarity a product may require. They are not safety guarantees. Review the individual product specifications and manufacturer instructions before use.

Will my entire order arrive in one shipment?

Not necessarily. Pleasure Standard may use more than one authorized distributor or fulfillment source, so items in the same order may ship separately. When tracking is available, shipment information will be provided for each package.

How much does shipping cost?

Available shipping methods and charges are shown during checkout based on the items, destination and fulfillment options available for the order.

Can I return an intimate product?

For hygiene reasons, products that have been opened, used or had a hygiene seal broken are generally not eligible for a discretionary return. Unopened merchandise may be eligible under our posted return policy. Damaged, defective or incorrect items are handled separately—contact support before sending anything back.

What if my order arrives damaged or incorrect?

Keep the packaging and contact support as soon as reasonably possible with the order number and photographs of the item and shipping package when useful. Do not send merchandise to the manufacturer or distributor unless Pleasure Standard gives you return instructions.

Which lubricant should I use with a toy?

Follow the toy manufacturer and lubricant manufacturer guidance. Water-based lubricant is often a broadly compatible starting point, but compatibility depends on the exact materials and formulas.

Are app-controlled products always long-distance compatible?

No. Some products use Bluetooth only and require a nearby phone; others support internet-based partner control. We distinguish those features where reliable manufacturer information is available.

How should I clean a product?

Follow the manufacturer’s care instructions and water-resistance rating. Different materials and electronic designs can require different cleaning methods.

Do you provide medical advice?

No. Pleasure Standard provides general product education and shopping information. For symptoms, injuries, medication questions, pregnancy-related concerns or other medical issues, consult a qualified healthcare professional.