Returns & Refunds Policy

Effective date: October 7, 2026

Return eligibility

For hygiene and safety reasons, opened, used, worn, tested, or unsealed intimate products are generally not eligible for discretionary return. Unopened and unused merchandise in its original sealed packaging may be eligible for return when requested within 30 days of delivery, subject to product-specific and supplier restrictions.

Damaged, defective, or incorrect items

If an order arrives damaged, defective, incomplete, or incorrect, contact us promptly. Keep the item, original packaging, shipping materials, and labels. We may request photographs or other information needed to document the issue with the fulfillment partner or manufacturer.

Return authorization required

Contact Pleasure Standard before mailing any return. Do not send merchandise directly to a manufacturer, distributor, warehouse, or address shown on a shipping label unless we specifically instruct you to do so. Unauthorized returns may be delayed, refused, or impossible to identify.

Refunds

Once an authorized return or documented order issue is approved, the applicable refund will be issued to the original payment method when possible. Your bank or payment provider may require additional processing time after the refund is submitted.

Non-returnable items

Unless required by law or covered by an approved defect, damage, or fulfillment-error claim, non-returnable items generally include opened or used intimate goods, products with broken hygiene seals, downloadable or digital items, gift cards, and merchandise identified as final sale.

Shipping costs

Original shipping charges and return-shipping costs are not normally refundable for discretionary returns. Reasonable shipping costs will be addressed when a return results from an approved defect, damage, incorrect item, or fulfillment error, subject to the instructions provided for that return.

Order cancellations

We will try to honor cancellation requests made before an order enters fulfillment. Once a supplier or warehouse begins processing an order, cancellation may no longer be possible.

Supplier and manufacturer procedures

Some defect or warranty claims may require information or procedures established by the applicable manufacturer or fulfillment partner. We will provide instructions when those procedures apply.

Contact

To request a return, cancellation, or order review, contact support@pleasurestandard.com with your order number and a short description of the issue.